Symetricx Insight Miner AI-native

Insight Miner — Turn signals into decisions. In real time.

Unify VoC, VoE, and behavioral data. Mine topics, sentiment, anomalies, and predictions. Activate decisions through CX orchestration.

Try Live Demo See Orchestration

Topic Clusters

Auto
Delivery Delay78%
Communication Gap66%
Support Access52%
Refund Process28%
App Performance22%

Sentiment Heatmap

Live
12%
Positive
23%
Neutral
65%
Negative

Top Signals

Ranked
  • Delivery delays spiking in region A (+22%)
  • Support wait time above SLA (p95 > 6 min)
  • Refund complaints trending (+14% WoW)
  • App crash reports (iOS v5.2)

Live Insight Demo

Input
TR Multi-channel PII-safe

AI Output

Insight
Summary
Dominant negative sentiment (65%) driven by Delivery Delay and communication issues.
Root Causes
  • SLA breach in logistics
  • Lack of proactive notifications
  • Insufficient contact center capacity
Recommended Actions
  • Trigger proactive WhatsApp/SMS updates for delayed orders
  • Open auto-case and assign owner with SLA tracking
  • Scale contact center queue via callback + bot deflection
Expected KPI Impact
+12–20 NPS -18–25% repeat contacts +10–15% retention
01
Detect
Anomaly + negative sentiment spike
02
Decide
Next-best-action via policy + ML
03
Act
Workflow: notify, assign, compensate
04
Learn
Outcome feedback to models
Integration
CRM | Ticketing | Contact Center | Messaging (WhatsApp/SMS) | CDP | Data Lake | BI
Revenue
+10–20%
Churn
-10–25%
OPEX
-15–30%
Resolution
+20–40%
Decision Speed
+30–50%

From Insight → Orchestration → Impact

Deploy Insight Miner as your decision engine across CX and EX.

Request Demo View API