Calculate your Net Promoter Score, Customer Effort Score, and Customer Satisfaction Score in one place. Enter your data and see instant results.
NPS categorizes your customers into three groups based on their likelihood to recommend your product or service on a 0-10 scale.
Unhappy customers who may damage your brand through negative word-of-mouth.
Satisfied but unenthusiastic customers who are vulnerable to competitors.
Loyal enthusiasts who will keep buying and refer others, fueling growth.
The Formula
NPS = % Promoters − % Detractors
Score ranges from −100 to +100
Enter your survey data below and get your Net Promoter Score with a detailed breakdown instantly.
Quick Guide
Customer Effort Score measures how easy it is for customers to interact with your company. Lower effort = better experience.
Customer Satisfaction Score measures how satisfied customers are with a specific interaction, product, or service.
See where your score falls on the industry-standard NPS benchmark scale.
Go beyond the score. Discover AI-powered root cause analysis, real-time closed-loop actions, and board-level ROI reporting with our full NPS platform.
